Privacy & Terms

Privacy Policy

Welcome to Carpe Diem! Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, book our services, or interact with us in any way.

By using our services or accessing our website (www.carpediemcharter.com), you agree to the terms of this Privacy Policy.

Last updated: December 17th, 2025.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Country of residence
Billing details (if a booking or purchase is made)
Special preferences or requests related to our services

Booking / Service Information

Date and type of service
Number of participants (if applicable)
Service preferences
Payment details (handled securely via our payment partners)

Website Usage Data
We collect anonymized data such as IP addresses, browser type, device type, and how you use our website (pages visited, time on page, etc.) through cookies and analytics tools (for example, Google Analytics).

Third-Party Services

We may use trusted third-party tools to help operate our business. These providers are GDPR-compliant and only receive the minimum information necessary to perform their services.

Examples include:

Payment processors (such as Stripe, PayPal, or bank transfers)
Email marketing platforms (such as Mailchimp or Brevo)
Analytics tools (such as Google Analytics)

While we are not responsible for the privacy practices of these platforms, we only work with reputable partners.

International Visitors

If you’re visiting us from outside Mexico, please note that your information will be processed in accordance with Mexican data protection laws, which may differ from those in your country. We do our best to follow international privacy best practices wherever possible.

How We Use Your Information

We only use your information to provide an exceptional experience and improve our services. Specifically, we may use it to:

Process and manage bookings or purchases
Communicate with you before and after your experience
Personalize your experience with Carpe Diem
Respond to inquiries or special requests
Improve our website, services, and marketing
Comply with legal obligations

We will never sell or rent your personal information to third parties. Ever.

How We Protect Your Data

We take data security seriously. We use secure systems, password protection, and encrypted communications when handling personal information. Access to your data is limited to authorized team members and only for purposes related to your booking, service, or customer support.

Cookies

Our website uses cookies (sadly, not the chocolate chip kind) to enhance your browsing experience. You can disable cookies in your browser settings if you prefer, though some features of the website may not work properly.

Your Rights

You have the right to:

Request access to your personal data
Ask us to correct or delete your information
Withdraw your consent at any time
Opt out of marketing communications

To exercise these rights, simply email us at hello@carpediem.com — no hoops, no stress.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. When we do, we’ll update the “Last updated” date at the top of this page.

Terms & Conditions

Please read these Terms & Conditions carefully before using our website or booking any services.
By accessing or using Carpe Diem’s website and yacht rental services, you agree to be bound by the terms outlined below. These terms are designed to ensure a clear understanding between you (the client) and us (Carpe Diem), so your experience is smooth, transparent, and enjoyable.

Last updated: December 17th, 2025.

Booking and Payment

A reservation is confirmed upon receipt of a deposit or full payment. The deposit represents 30% of the total rental price.
The remaining balance is due 72 hours before the charter date. If the final payment is not received within this time frame, Carpe Diem reserves the right to cancel the reservation and retain the deposit.
Accepted payment methods include wire transfers, online payments, and cash.
1.4. Online payments made via PayPal or credit card are subject to a 5% surcharge to cover processing fees. Cash and bank wire transfers do not incur additional fees.
1.5. Chargebacks initiated without prior communication and a valid reason will be considered a breach of contract. In the event of an unjustified chargeback, Carpe Diem reserves the right to pursue legal action and impose a $45 USD (900 MXN) administrative fee. The client will be responsible for all related legal and processing costs. Clients are encouraged to contact Carpe Diem directly to resolve any disputes before initiating a chargeback.

Late Arrival

Clients must arrive at the agreed embarkation point on time. A 5-minute grace period is allowed.
Late arrivals beyond the grace period will not result in an extension of the rental time, and the full booking amount remains due.
Early returns do not qualify for refunds.

Cancellation & Rescheduling Policy

Cancellations made more than 30 days prior to the charter date will receive a full refund, minus a $45 USD (900 MXN) administrative fee.
Cancellations made 8 to 30 days before the charter date will receive a 50% refund, or clients may reschedule subject to availability and operational costs, plus a $45 USD (900 MXN) administrative fee.
Cancellations made within 7 days of the charter date are non-refundable. Clients may reschedule within 12 months, subject to availability, operational considerations, and a $45 USD (900 MXN) administrative fee.
Cancellations made within 72 hours of the charter date (after final payment) are non-refundable. Rescheduling may be allowed at Carpe Diem’s discretion, subject to availability and the administrative fee.
Rescheduling fees are determined at the time of request based on operational costs.
Processing fees for online or credit card payments are non-refundable.

No-Show Policy

A client is considered a no-show if they fail to arrive within 30 minutes of the scheduled departure time without prior notice.
4.2. No-shows forfeit the full booking amount, with no refunds provided.

Captain, Crew & Fuel

Safety Regulations

All guests must follow safety instructions from the captain and crew. Inappropriate behavior, including excessive alcohol consumption, will not be tolerated.
Illegal activities or substances are strictly prohibited and may result in immediate termination of the charter without a refund.
Clients are encouraged to obtain travel insurance.
Environmental guidelines, including proper waste disposal, must be followed.
Swimming and water activities are done at the client’s own risk. Wearing a life jacket is strongly encouraged at all times.

The rental fee includes a licensed captain, crew, and fuel.

Changes by Carpe Diem

Carpe Diem reserves the right to modify bookings due to unforeseen circumstances such as mechanical issues or safety concerns.
If changes are required, clients will be notified promptly and offered alternatives such as rescheduling, a replacement vessel, or a refund. No additional compensation will be provided.

Force Majeure / Bad Weather

Extension of Booking

Extensions are subject to availability and must be requested at least 60 minutes before the scheduled end time.
Payment must be made through official Carpe Diem channels. Direct payments to crew are not permitted.

Beach Stopovers

Guests must return to the yacht at the time set by the captain.
Delays caused by stopovers will be charged as additional hours.

Guest Count

The charter is valid for the booked number of guests only.
Additional guests incur immediate extra charges.
Legal guest capacity limits must be respected.

Seasickness

Early termination due to seasickness does not qualify for a refund.
Any additional transportation costs are the client’s responsibility.

Damages & Liability

Clients are responsible for damages caused by negligence or misconduct.
Carpe Diem is not liable for injuries, accidents, or loss of personal belongings.

Carpe Diem is not liable for delays or cancellations caused by circumstances beyond its control.
Bad weather includes conditions that pose safety risks. Light rain or cloudy skies do not automatically qualify.
Rescheduling & Cancellation for Weather
- Captain’s Authority: The captain has final authority.
- Same-Day Reschedule: Allowed at no cost if weather is safe.
- Different-Day Reschedule: $45 USD admin fee + 70% charge; 30% credited for a future trip (valid 2 years).
- Unsafe Weather: Full reschedule at no cost.

Permitted & Restricted Items

Personal items are welcome.
Illegal, dangerous, or hazardous items are prohibited.

Parental Responsibility

Parents or guardians are responsible for supervising children.
Life jackets are strongly encouraged for children and mandatory while swimming.

Confidentiality of Contact Information

Clients may not exchange personal contact details with crew. All communication must go through official Carpe Diem channels.

Governing Law

These terms are governed by the laws of Mexico.

Privacy & Terms

Privacy Policy

Welcome to Carpe Diem! Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, book our services, or interact with us in any way.

​

By using our services or accessing our website (www.carpediemcharter.com), you agree to the terms of this Privacy Policy.

​

Last updated: December 17th, 2025.

Information We Collect

We may collect the following types of information:

​

Personal Information

Name

Email address

Phone number

Country of residence

Billing details (if a booking or purchase is made)

Special preferences or requests related to our services

​

Booking / Service Information

Date and type of service

Number of participants (if applicable)

Service preferences

Payment details (handled securely via our payment partners)

​

Website Usage Data We collect anonymized data such as IP addresses, browser type, device type, and how you use our website (pages visited, time on page, etc.) through cookies and analytics tools (for example, Google Analytics).

Third-Party Services

We may use trusted third-party tools to help operate our business. These providers are GDPR-compliant and only receive the minimum information necessary to perform their services.

​

Examples include:

​

Payment processors (such as Stripe, PayPal, or bank transfers)

Email marketing platforms (such as Mailchimp or Brevo)

Analytics tools (such as Google Analytics)

​

While we are not responsible for the privacy practices of these platforms, we only work with reputable partners.

International Visitors

If you’re visiting us from outside Mexico, please note that your information will be processed in accordance with Mexican data protection laws, which may differ from those in your country. We do our best to follow international privacy best practices wherever possible.

How We Use Your Information

We only use your information to provide an exceptional experience and improve our services. Specifically, we may use it to:

​

Process and manage bookings or purchases

Communicate with you before and after your experience

Personalize your experience with Carpe Diem

Respond to inquiries or special requests

Improve our website, services, and marketing

Comply with legal obligations

​

We will never sell or rent your personal information to third parties. Ever.

How We Protect Your Data

We take data security seriously. We use secure systems, password protection, and encrypted communications when handling personal information. Access to your data is limited to authorized team members and only for purposes related to your booking, service, or customer support.

Cookies

Our website uses cookies (sadly, not the chocolate chip kind) to enhance your browsing experience. You can disable cookies in your browser settings if you prefer, though some features of the website may not work properly.

Your Rights

You have the right to:

​

Request access to your personal data

Ask us to correct or delete your information

Withdraw your consent at any time

Opt out of marketing communications

​

To exercise these rights, simply email us at hello@carpediem.com — no hoops, no stress.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. When we do, we’ll update the “Last updated” date at the top of this page.

Terms & Conditions

Booking and Payment

A reservation is confirmed upon receipt of a deposit or full payment. The deposit represents 30% of the total rental price.

The remaining balance is due 72 hours before the charter date. If the final payment is not received within this time frame, Carpe Diem reserves the right to cancel the reservation and retain the deposit.

Accepted payment methods include wire transfers, online payments, and cash.​

1.4. Online payments made via PayPal or credit card are subject to a 5% surcharge to cover processing fees. Cash and bank wire transfers do not incur additional fees.​

Late Arrival

Clients must arrive at the agreed embarkation point on time. A 5-minute grace period is allowed.

Late arrivals beyond the grace period will not result in an extension of the rental time, and the full booking amount remains due.

Early returns do not qualify for refunds.

Cancellation & Rescheduling Policy

Cancellations made more than 30 days prior to the charter date will receive a full refund, minus a $45 USD (900 MXN) administrative fee.

Cancellations made 8 to 30 days before the charter date will receive a 50% refund, or clients may reschedule subject to availability and operational costs, plus a $45 USD (900 MXN) administrative fee.

Cancellations made within 7 days of the charter date are non-refundable. Clients may reschedule within 12 months, subject to availability, operational considerations, and a $45 USD (900 MXN) administrative fee.

Cancellations made within 72 hours of the charter date (after final payment) are non-refundable. Rescheduling may be allowed at Carpe Diem’s discretion, subject to availability and the administrative fee.

Rescheduling fees are determined at the time of request based on operational costs.

Processing fees for online or credit card payments are non-refundable.

Website Usage Data
We collect anonymized data such as IP addresses, browser type, device type, and how you use our website (pages visited, time on page, etc.) through cookies and analytics tools (for example, Google Analytics).

Accepted payment methods include wire transfers, online payments, and cash.

1.4. Online payments made via PayPal or credit card are subject to a 5% surcharge to cover processing fees. Cash and bank wire transfers do not incur additional fees.